RPA Case Studies

BFSI – BPO Unit

Manual Process

  • Agent manually enters data from one system to another
  • One case takes around 20 minutes to execute
  • Data is always erroneous
  • SLA breaking
  • Management efforts for resources
  • Shift and induction processes

RPA Process

  • RPA Robo re-key data into system from third party source
  • One case takes few seconds to execute
  • Data is accurate
  • Achieve SLA
  • No more induction
  • Robo available 24 by 7

Clients into Credit & Risk management services

Client has to generate reports. To generate these reports, the staff has to manually refer 4-5 different sources while taking approx.20 minutes for each report. The job is repetitive, uninteresting leading to errors which further needs QA and inspection staff thereby adding to costs.

Fidel created a solution which runs few bots (software programs) which will crawl and refer to the 4-5 different sources of information, collate the information together, run logic over it and generate report in few seconds with accuracy. This has increased the efficiency for the client and with limited staff they process more such reports.

RPA with digital assistance

One of our client processes close to 150,000 new KYC on a daily basis. In few cases, they receive forms which have to be manually fed to the systems. Upon feeding the data to the system, software algorithm will run on the data and calculate the eligibility for loan or other financial services. Fidel developed an OCR based solution to capture the data from the form (upto 60%) and directly populating the client application with the data. The remaining data (due to illegibility of characters ) is then entered manually. This automation has helped our client save money in terms of efforts and increased further the productivity.

This is a TAB based Banking Application Form processing solution with OCR integrated

  • OCR Support for KYC documents to auto-fill form data with proof based information
  • 60% Application form get filled in auto mode with all key details.
  • Second time application form data entry into core banking system can be skipped completely.
  • 50 Mins each application form processing time comes down to 15 mins each.

Get In Touch

Drop your email ID here to provide you with more information, answer any questions you may have. Alternatively you may directly get in touch with us on +912049007800.

Our Location

Fidel Softech Pvt. Ltd.

Marisoft IT Park 3, 2nd Floor,

West Wing, Kalyani Nagar,

Pune-411014 (MS). India.

Phone: +91-20-49007800

Mail to: sales@fixsol.com

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